How does Helpdesk Ticketing system work ?
An IT help desk ticketing system works by first creating a ticket, which is simply a document recording all actionable information pertaining to the issue at hand. Capturing and recording requests is critical to any ticketing system. Requests can come from a wide range of sources, including email, phone, social media, an RMM tool, the network or server, and even the occasional employee walk-by at your desk.
Once converted into tickets, Bridge IT automated ticketing system will then allow you to track the request throughout its lifecycle, from creation to resolution. When converting these requests into tickets, our ticketing system automatically capture as much information as possible, such as the source email, phone number, and device name. This reduces the chance of errors and omissions that can easily occur with human data entry.